Free
AwarenessSomething failed, and it was worth $427.
- Type
- Shipping error
- When
- Today, 2:14 pm
- At risk
- $427.00
- Message
- Starter
- Cause
- Starter
Someone just tried to spend $427 and couldn't check out.
See the Shopify checkout errors that cost you sales.
Shopify shows checkout errors to the shopper, not to you. Orderly Rescue records each one, puts a number on it, and tells you what to fix.
Free plan, no card. Paid plans include a 14-day trial.
Weekly summaryExample store
$3,842
cart value at risk from checkout errors this week
- Shipping errors
- $1,912.00
- Payment errors
- $1,180.00
- Missing or invalid fields
- $664.20
- Rejected discount codes
- $86.40
11 checkouts failed. Which ones can you still save?
- Within secondsErrors arrive as shoppers hit them
- 5 kinds of errorShipping, payment, discount, stock, fields
- Up to 365 daysOf history, depending on plan
- Any Shopify planNo theme or checkout changes
One failed checkout, four levels of detail
The same error, as each plan shows it. Every step up answers the question the last one raised. Example data
Starter
InvestigationWhat went wrong, and whose move is it?
- Message
- Your order cannot be shipped to the selected address.
- Field
- Shipping address
- Device
- Safari on iPhone
- Diagnosis
- Merchant action
- Store check
- Growth
Growth
RecoveryFix the cause, and follow up while it counts.
- Store check
- HI is not in your “Domestic” shipping zone.
- Recovery
- Shopify’s recovery link for this checkout, ready to send
- Outcome
- Ordered 2 days later
- Trends
- Shipping errors by week
Pro
OptimizationCompare this season with the last one.
- History
- 365 days, so last year’s peak is still there
- Support
- Priority support
Orange labels mark what each plan adds.
This is the app
The error log inside your Shopify admin. Each row has the message the shopper saw, the field it came from, and who likely needs to act.
- Merchant actionSomething in your store settings
- Customer-sideThe shopper can fix it
- UnclearNot enough to tell
Pay for the answer you need next
Start free. Every plan includes everything in the plans before it.
Free
Awareness $0 forever No card needed
$0 forever No card needed
See when checkout errors are costing you sales.
Start hereFind out how much cart value checkout errors put at risk.
- Checkout errors by type, date and time
- Cart value at risk estimate
- Weekly summary email
- 7-day history
Coming soon on Shopify
Free forever
Starter
Investigation $9.99 /month Monthly billing only
$9.99 /month Monthly billing only
Understand what went wrong in each failed checkout.
Upgrade whenyou can see the losses but not the cause.
- Everything in Free, plus
- Full error message and checkout field
- What the shopper typed, where privacy settings allow
- Diagnosis: who needs to act
- Instant email alerts or digests
- 30-day history
Coming soon on Shopify
14-day free trial
Growth
Recovery $49 /month or $490/year
$490 /year $40.83/month, 2 months free
Fix the causes and follow up on checkouts you can still save.
Upgrade whenyou know the cause and want to act on it.
- Everything in Starter, plus
- Store settings diagnosis: shipping zones, discounts, stock
- Shopify recovery links for abandoned checkouts
- See whether the shopper ordered afterwards
- Trend and recovery-rate analytics
- 90-day history
Coming soon on Shopify
14-day free trial
Pro
Optimization $99 /month or $990/year
$990 /year $82.50/month, 2 months free
A full year of history and faster answers for high-volume and high-ticket stores.
Upgrade whenyou compare seasons or can’t wait on support.
- Everything in Growth, plus
- 365-day history
- Priority support
Coming soon on Shopify
14-day free trial
All features by plan
| Feature | FreeFree | Starter$9.99/mo | Growth$49/mo | Pro$99/mo |
|---|---|---|---|---|
| See what’s failing | ||||
| Checkout errors by type, date and time | ||||
| Cart value at risk estimate | ||||
| Weekly summary email | ||||
| Optional checkout help bannersNeeds Shopify Plus | ||||
| History | 7 days | 30 days | 90 days | 365 days |
| Find out why | ||||
| Full error message and checkout field | ||||
| What the shopper typedWhere your privacy settings allow | ||||
| Device, browser and page context | ||||
| Diagnosis: who likely needs to act | ||||
| Email alerts, instant or hourly and daily digests | ||||
| CSV export | ||||
| Win the sale back | ||||
| Store settings diagnosisShipping zones, discount lookups, stock | ||||
| Shopify recovery links for abandoned checkouts | ||||
| Whether the shopper ordered afterwards | ||||
| Error trend and recovery-rate analytics | ||||
| Signed webhooks to your own systems | ||||
| Notification recipients | 1 | 1 | Up to 5 | Up to 5 |
| Support | ||||
| Priority support | ||||
Nothing goes to your shoppers
Orderly Rescue never emails or messages a shopper. You see the error and decide whether to follow up.
Checkout stays as it is
Capture runs in Shopify’s sandboxed Web Pixel. The help banners are optional and only appear where you place them.
Privacy settings you control
What a shopper typed is kept only where your privacy settings allow. Payment details are never stored.
Questions
Does Orderly Rescue contact my customers?
No. It never emails or messages a shopper. You see each error and decide whether to follow up. On Growth and Pro you get Shopify’s own recovery link for abandoned checkouts to send if you choose.
Do I need Shopify Plus?
No. Error monitoring works on every Shopify plan. Only the optional checkout help banners need Plus, because Shopify allows checkout blocks only on Plus stores.
Will it slow down or change my checkout?
No. Capture runs in a Shopify Web Pixel, which Shopify runs in a sandbox apart from your checkout. Your theme and checkout stay as they are.
What is “cart value at risk”?
The cart total of checkouts that hit a blocking error. It shows what was in play when the error happened. It is an estimate, not money lost, and warnings that don’t block the order are left out.
What happens to my history if I change plans?
Each plan keeps events for its own window: 7, 30, 90 or 365 days. If a smaller plan would remove older events, the app warns you a few days ahead.
How does billing work?
Plans are billed by Shopify on your regular Shopify invoice. Paid plans start with a 14-day free trial, and Growth and Pro are also available yearly for the price of ten months.
What’s your number this week?
Free plan from day one. No card needed.